Retail Banking Team

Bryan's goals as a business specialist are to connect businesses with the resources and guidance they need to grow and prosper. He believes success starts with honesty, accountability, and a willingness to help others. His community involvement includes volunteering at Justice for Our Neighbors and the Springfield Soup Kitchen and he is a member of the Springfield Small Business Committee. He is a car enthusiast and his interests include aviation and soccer.

Susan firmly believes the key to building customer relationships is making customers feel valued and being a good listener. A graduate of New England School of Finance, she is passionate about community service, too, serving on the board of the Quaboag Hills Chamber of Commerce and being a member of the Buy Ware Now and Holiday Flair committees. Her hobbies include working out, walking, cooking, reading, traveling and spending time with her family.

Ellie believes that excellent customer service is the key to building relationships. Outside of work, she volunteers with Junior Achievement, is actively involved with the Westfield Chamber of Commerce, and volunteers at various community events in Westfield. In her spare time, she enjoys spending time at her family's second home in Surfside Beach, SC.

A longtime Southwick resident, Jill has been building strong customer relationships for 31 years. She is an active member of the Westfield Chamber of Commerce and is actively involved with the Southwick Rotary, the Southwick Civic Fund, and Our Community Food Pantry. She is a past recipient of the Paul Harris Award and a former Rotary President. Outside of work, Jill enjoys supporting local charitable events and nonprofits.

As manager of our East Street office in Chicopee, Sherleen is laser-focused on her customers. But she's also committed to making a difference outside the office. One of her main initiatives is creating financial literacy programs for children. Her efforts in that area led to a special recognition award for her work with students in the Springfield School System. In addition to financial literacy programs, Sherleen is a board member of Revitalize CDC and a committee member at the Chicopee Chamber of Commerce and Credit for Life in Springfield.

As a longtime community banker, Anne believes in relationships that are built on trust and respect. This straightforward approach has served her well over the years and is one of the reasons her office was named Westfield Bank’s ‘Branch of the Year’ in 2019 and 2020. Anne is also active in the community, serving on the board of the Greater Westfield Chamber of Commerce among other volunteer activities.

Filipe has been in banking for 17 years and has worked in several different departments including Retail Banking, Commercial Lending, and Mortgage Lending. His community service work includes sitting on the Finance Committee for the Chicopee Portuguese American Scholarship Fund and being a member of the ERC5 Chamber of Commerce. He is an accomplished musician and a huge Portuguese soccer fan.

Derrick values customer service and creating partnerships based on trust and respect. He is a member of the ERC5 Chamber of Commerce and the East Longmeadow Rotary, and is on the board of directors of the Greater Northampton Chamber of Commerce. He holds an undergraduate degree from Western New England University and earned an MBA from the Isenberg School of Management at the University of Massachusetts. In his free time, he enjoys road trips, waterfalls, exploring nature and microbrews, and his two cats.

Sheryl has been a community banker for 36 years, the last 31 of which have been spent here at Westfield Bank. She believes that providing exceptional customer service and giving back to the community are the keys to building great relationships. Her community service resume includes sitting on the board of the Greater Holyoke Chamber of Commerce and volunteering for Girls, Inc. of Holyoke, where she served as a table captain for the annual fundraiser breakfast. Her hobbies include painting, crafting, sewing, biking, hiking, and cross country skiing.

Promoted to Branch Manager in 2019, Cheryl believes that customer service, honesty, and integrity have helped her succeed in her 15-year banking career. She is a member of the Westfield Rotary Club and the Greater Westfield Chamber of Commerce, and is active in her church. She enjoys yoga, daily walks, and spending time with her children and grandchildren.

Putting customers first has been a guiding principle for Adam during his successful 25-year banking career. When he’s not busy making his customers smile, Adam can be found volunteering in the community, attending Chicopee Chamber of Commerce events and coaching his daughter’s sports teams.

Mirna's story is truly inspirational. When she immigrated to the United States as a refugee, she did not speak English. She started out in banking as a teller and worked her way up to become branch manager. Known for her strong work ethic, dependability, and attention to detail, Mirna has taken numerous courses at the Center for Financial Training and has completed four certificate programs. Outside of the office she enjoys being a wife, mother, cat mom, runner, and baker.

Madeline has been in retail banking at Westfield Bank for over 20 years, rising through the ranks to her current position of Vice President. Previously the manager of our Agawam branch, she currently manages the Central Street office in Chicopee. In that role, she focuses on developing and fostering customer relationships and training her staff to achieve excellence. Outside the office, Madeline is active in the community and is a member of Chicopee Chamber of Commerce.

Mary Ann has over 35 years of experience in the banking industry. She enjoys leading, mentoring, and managing a branch team and has a strong commitment to ensuring customer satisfaction. Her community service includes serving as treasurer of the Agawam Rotary Club among other volunteer activities. She enjoys walking and hiking on local trails and spends her summers boating on the Connecticut River.

Laurie has been helping people and businesses in the Hilltowns with their banking for over 20 years. Her love of these communities extends to her community service, where she serves as Vice President of Jacob’s Ladder Business Association, Treasurer for the Lions Club and Gateway Education Foundation, Clerk of the Friends of Southern Hilltowns Adult Education Center, and Trustee of the Huntington Public Library. Her interests include knitting, reading, the beach, and all things Jeep.

Stephanie is dedicated to helping customers meet and exceed their financial goals. When she's not managing East Main Street, she spends time volunteering in the community at financial literacy programs and other community events. She is longtime supporter and advocate for the Autism Speaks organization and currently resides in West Springfield with her husband and two sons.

Named one of the Top 25 "Women to Watch in Banking: by Western MA Women Magazine, Anja believes in building strong relationships with her customers so they will always have a resource available to them. She serves as a board member and volunteer for West Springfield Lions Club and is actively involved with the Exposition Area Scholarship. A recipient of Rotary Club Paul Harris Award, Anja enjoys traveling and spending time with family and friends.

An accomplished professional, Jaime enjoys coaching and training her staff to help them attain their personal goals. She currently serves as the Vice Chair of the West of the River Chamber and Chair of the West of the River Chamber Education Committee. Outside of work, Jaime enjoys attending sporting events and spending time with her husband and four children.

One of the things Melissa enjoys most about her role as a branch manager is the opportunity to lead and mentor her team. Speaking of teams, Melissa is a big fan of community service. She has served on multiple committees for the Chicopee Chamber of Commerce, volunteers for Credit for Life and Junior Achievement, and is a huge advocate for the Huntington's Disease Society of America, serving as captain for the walk-a-thons they hold. In her spare time, Melissa enjoys making personalized items and spending time with friends and family.

Born and raised in Agawam, Heather has over 20 years of retail banking experience. She prides herself on being connected to the community and is passionate about helping her customers succeed. In addition to serving on the board of the West of the River Chamber of Commerce Foundation, Heather is active in many Chamber and community events. Outside of work, Heather can be found enjoying her free time with her son.

The saying 'Need something done? Ask a busy person.' fits Lindsay well. She became a branch manager at the age of 25 and earned a bachelor's degree while working full-time. Her strong work ethic extends to community service, too. She is currently Secretary for the Maryann Loprete Memorial Foundation and a board member-elect at the Bloomfield Chamber of Commerce. Outside the office, Lindsay enjoys spending time with family and friends.

Matt is responsible for the oversight of our four Connecticut offices and manages the West Hartford Financial Services Center. He was instrumental in getting the West Hartford office constructed on time and on budget and recruited, hired, and trained the branch staff. He currently serves on the board of directors for the West Hartford Chamber of Commerce, the West Hartford Rotary Club, and the West Hartford YMCA. His hobbies include hiking, backpacking, and cooking.

Adrian is passionate about helping customers achieve their financial goals, which explains the success he's enjoyed in his banking career. He also places a great deal of emphasis on training, mentoring, and supporting his co-workers. He is a member of the North Central Connecticut Chamber of Commerce and is involved in other community events and activities. His interests include animals, hiking, camping, and spending time with family and friends.

Karen has been helping retail and business customers for over 40 years. She credits her success to listening to customers, educating them on products and services, and making recommendations that make sense for their unique situations. She volunteers her time in the community and is also a member of the West Springfield Rotary. In her spare time, she loves spending time at the beach and visiting her children who live in California and South Carolina.

Greg believes in treating customers with respect and dignity, an approach that was instrumental in him being named Business Specialist of the Year in 2019. He is a member of the Holyoke and Easthampton Chambers of Commerce and volunteers at his kids' school. In his free time, he enjoys skiing, cooking, and spending time with his kids.

Allison joined Westfield Bank in 2012. She holds a BSBA with a concentration in management from New England College of Business and Finance and also has a paralegal certificate. She credits her success to getting to know her customers, meeting their needs, and fostering strong, long-term relationships. She attends various business networking events throughout the year and is a member of our School Banking team.

In her role as a business specialist, Patrice acts as a banking resource for new and existing small businesses. She is an advocate for financial literacy and volunteers her time for West Hartford Hunger Action, West Hartford BNI, West Hartford Chamber Minority Business Network, and the Faith Tabernacle Church in Manchester. Her hobbies include watching movies, visiting museums, and touring historical sites.

In his role as a Business Specialist, Brian likes to know what keeps a business customer awake at night so he can provide them with products or services to help put their mind at ease. He is active in the community and is a member of the Chicopee Chamber of Commerce. In his spare time, he enjoys playing billiards, watching movies, kayaking, and fishing. Brian lives in Ludlow with his wife, daughter, and Curly, the family's standard poodle.